Frequently Asked Questions

Everything you need to know about shopping at Dutch Vinyl Record Shop.

How do you grade the condition of your vinyl records?

We use the industry-standard Goldmine Grading System (M, NM, VG+, VG, G). Each record is visually inspected under bright light, and many are play-tested to ensure the grading accurately reflects the audio quality and cover condition.

How are records packaged for shipping?

We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Records are removed from their outer sleeves to prevent seam splits during transit, and we use bubble wrap and stiffeners for added protection.

Do you offer international shipping?

Yes, we ship our vinyl collection worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order. Tracking information is provided for all international shipments.

What is your return policy for pre-owned records?

We offer a 14-day return policy. If a record's condition is significantly different from our description, you can return it for a full refund or exchange. Please contact us before returning any items.

Are all records cleaned before being listed?

All of our pre-owned records undergo a professional ultrasonic or vacuum cleaning process. This removes dust and grime from the grooves, ensuring you receive the best possible sound quality from your purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and Apple Pay. All transactions are processed through a secure, encrypted gateway.